FAQ

OUR BRAND
What makes Slow & Still Co. different? 
We are a woman-owned and Asian owned small business. All of our products are hand poured and curated in small batches. Our scents are inspired by our Asian culture's core value of spending quality time with family. We want to invite everyone to be intentional while we are with our loved ones and throughout our everyday lives. 

What ingredients do you use?
We have been mindful when choosing what materials and ingredients to use when creating our products. This is all important because we want to make sure you feel comfortable burning our candles and knowing they have been thoughtfully sourced. We have chosen to work with soy wax because it burns slower & cleaner than the traditional paraffin wax candle.

Soy wax is
+ vegan
+ all natural
+ nontoxic & renewable

Our fragrance oils are
phthalate free
+ paraben free
+ cruelty free

We use all natural cotton wicks that are coated with vegetable wax. 

This is my first time burning a candle! How do I take care of it?
Please refer to our candle care page here for more information.

SHIPPING/LOCAL PICK UP
Do you offer shipping?
Yes! We also offer free shipping on all orders over $65+

Do you do local pickup? 

Unfortunately we have phased out of local pick up. Please find us at our local pop up events! Follow us on Instagram and subscribe to our newsletter to get the latest updates.

RETURNS & EXCHANGES
I don't like my scent. Can I exchange it?
Unfortunately at this time, we are unable to accommodate returns, exchanges or refunds unless the item was damaged during the shipping process.

My product arrived damage, help!
We try to ensure that we package all of our products as safely as possible. Unfortunately we have no control over how the mailing service handles our packages. If you received your order damaged, please take a photo and email us as soon as possible and we will be happy to replace it!


I changed my mind. Can I cancel my order?
All cancellation requests must be made within 24 hours at the time of purchase. At this time, we are a one woman show! We do not have the capacity to accommodate changes once orders are processed in our system.